My name is JJ Cournoyer and I provide web application support for WMSNi. In that role, I  manage Remedy tickets and develop SQL scripts that help diagnose and deal with issues encountered during the day. My prior experience includes (1) serving the US Army working at a help desk in Iraq, (2) rendering desktop support at IMD at Fort Hood, (3) working as a Tier 1 Agent at GSC, (4) supporting a project called SCCM, and (5) providing desktop support for NAVMISSA. 
Working for BIF Technologies has been really awesome! It is very different from any other job I’ve worked; it’s the best job I’ve ever worked by far because it feels like you’re working with friends and family who truly care about you.