BrainJack™ ITSM

Quickly organize and view your service management data.
As a result this suite of solutions will improve productivity and efficiency across your organization.

Dashboards

Easy to Reach

One website, always online, to allow your Business Intelligence to be accessible anywhere, on any device.

Easy to Read

This means all relevant information is presented on one page; no flipping between tabs or context switching.

Easy to Realize Goals

Combined together for actionable intelligence to identify efficiency among activities that support your business goals.

ActiveBI

Easy to Reach

Either scheduled or ad-hoc, receive notifications to alert you to make a decision.

Easy to Read

When recieved, immediately identify the problem and directly connect to the dashboard from a link in your email or text.

Easy to Realize Goals

All together this enables faster response times, heightened accountability for support teams, and improved customer satisfaction. 

Pivot Tables

Easy to Reach

Personalized pivot tables communicate within the dashboard to eliminate opening multiple windows to view results.

Easy to Read

Assemble large amounts of information where groupings can be expanded/contracted to control the data shown.

Easy to Realize Goals

Easily correlate data to produce actionable intelligence that support your decisions.

Custom Reports

The ITSM Situational Awareness Report (SAR) is a custom report that shows performance details by program, assigned group, and assignee. The SAR can be run daily, weekly or monthly to provide visibility into the team’s activities, prioritization, completion rate, and timeliness.  Other custom reports can be developed based on the customer’s needs.

Dashboard
Options

Agency Dashboard
Scope

Organization wide view comparing Programs across Regions.

Sample Audience

Executive Leadership (C-Level), VP, Board of Directors 

Description

Program by Program Executive View

  • A corporate view of programs’ efficiency and performance.
  • This allows executives to compare program or team performance at a glance.
  • Provides proactive, actionable intelligence to leadership in the form of ActiveBI alerts.
Program Dashboard
Scope

Based on a defined span of control. The view provided is simple, usually showing many characteristics of one metric. For example, the metric is support tickets and the view shows how many are open/closed, average time to close, etc.

Sample Audience

Regional (Area) Managers, Directors, Quality Manager, Data Center Manager

Description

Drills to a few metrics and helps in identifying specific issues with projects.

  • Identifies project-specific problems
  • This assists in comparing and contrasting efficiency of teams’ performances.
  • One tool achieves this by an interactive pivot table of your set variables.
  • Another visual tool like ad-hoc maps provide a geopolitical region breakdown.
  • One example is the location map label that provides a count of the selected metric.
My ITSM Dashboard
Scope

This dashboard presents intelligence about a single program.

Sample Audience

Program Manager, Project Manager, Product Owner

Description

Single program view for situational awareness concerning incidents and issues.

  • Asses high-level aggregated measures.
  • Drill on a tracked date for ticket information.
Definitions Include
  • Report Length (days)
  • Report Date
  • Assigned Group (Project)

What is ActiveBI?

An alert sent to your phone or email that tells you how your business is doing. Scheduled reports help you efficiently decide how to spend your time while ad-hoc alerts demand your attention to a problem.

Easy to Reach

First of all these alerts are delivered based on a predefined schedule or configurable business rules. As a result, proactively manage your ITSM environment and the associated SLAs.

Easy to Read

Next, these notifications direct you to the dashboard from a link in your email or text. Most noteworthy is relevant information is presented on one screen; no flipping between screens or context switching.

Easy to Realize Goals

Furthermore, ActiveBI proactively guides management to actionable intelligence enabling faster response times, heightened accountability for support teams, and improved customer satisfaction.

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SLA Alerts

These alerts are based on SLA based thresholds determine when alerts are sent.

Example Business Rule

Managers receive an alert when tickets remain unassigned for x number of days.

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Quality Control Alerts

Statistical Process Control (SPC) proactively protects your business like 24/7 a quality assurance agent.

Example Business Rules

 

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Custom Alerts

These alerts can be configured based on defined ITSM measures.

Example Business Rule

Our staff works with your leadership to develop alerts based on your needs.

Pivot Tables

Easy to Reach

BrainJack™ enables you to design and publish a pivot table for users to analyze your ITSM intelligence. Pivot tables, when placed on a dashboard, can communicate with other BI Components to eliminate opening multiple windows to view results.    

Easy to Read

Pivot tables assemble large amounts of information where groupings can be expanded or contracted to show more or less data to viewers across configurable, related subject areas (dimensions). Pivot tables promote enhanced data analysis and business insights within your information.

Easy to Realize Goals

BrainJack™ ITSM Pivot Tables identify activities and produce actionable intelligence that support the attainment of your business objectives (individual, team, company, etc.). 

Try BrainJack™ Today!

We are focused on making your data meaningful in support of the business decision-making process. Why not try now?