ITSM ActiveBI Alerts show key events in the history of ticket performance for programs. These events are either determined by schedule, statistics, or Service Level Agreements (SLAs).
Easy to Reach
The alerts are delivered based on a predefined schedule or configurable business rules. A way to proactively manage your ITSM environment and the associated SLAs.
Easy to Read
These notifications direct you to the dashboard from a link in your email or text. All relevant information is presented on one screen; no flipping between screens or context switching.
Easy to Realize Goals
ActiveBI proactively guides leaders to actionable intelligence enabling faster response times, heightened accountability for support teams, and improved customer satisfaction.