BrainJack™ ITSM
Dashboard Options
Agency Dashboard
Scope
Organization wide view comparing Programs across Regions.
Sample Audience
Executive Leadership (C-Level), VP, Board of Directors
Description
Program by Program Executive View
- A corporate view of programs’ efficiency and performance.
- This allows executives to compare program or team performance at a glance.
- Provides proactive, actionable intelligence to leadership in the form of ActiveBI alerts.
Program Dashboard
Scope
Based on a defined span of control. The view provided is simple, usually showing many characteristics of one metric. For example, the metric is support tickets and the view shows how many are open/closed, average time to close, etc.
Sample Audience
Regional (Area) Managers, Directors, Quality Manager, Data Center Manager
Description
Drills to a few metrics and helps in identifying specific issues with projects.
- Identifies project-specific problems
- This assists in comparing and contrasting efficiency of teams’ performances.
- One tool achieves this by an interactive pivot table of your set variables.
- Another visual tool like ad-hoc maps provide a geopolitical region breakdown.
- One example is the location map label that provides a count of the selected metric.
My ITSM Dashboard
Scope
This dashboard presents intelligence about a single program.
Sample Audience
Program Manager, Project Manager, Product Owner
Description
Single program view for situational awareness concerning incidents and issues.
- Asses high-level aggregated measures.
- Drill on a tracked date for ticket information.
Definitions Include
- Report Length (days)
- Report Date
- Assigned Group (Project)
What is ActiveBI?
An alert sent to your phone or email that tells you how your business is doing. Scheduled reports help you efficiently decide how to spend your time while ad-hoc alerts demand your attention to a problem.
Easy to Reach
First of all these alerts are delivered based on a predefined schedule or configurable business rules. As a result, proactively manage your ITSM environment and the associated SLAs.
Easy to Read
Next, these notifications direct you to the dashboard from a link in your email or text. Most noteworthy is relevant information is presented on one screen; no flipping between screens or context switching.
Easy to Realize Goals
Furthermore, ActiveBI proactively guides management to actionable intelligence enabling faster response times, heightened accountability for support teams, and improved customer satisfaction.
SLA Alerts
These alerts are based on SLA based thresholds determine when alerts are sent.
Example Business Rule
Managers receive an alert when tickets remain unassigned for x number of days.
Quality Control Alerts
Statistical Process Control (SPC) proactively protects your business like 24/7 a quality assurance agent.
Example Business Rules
- Ticket Submission Flood Alert
(Nelson Rule 1) - Emerging Problem Alert
(Nelson Rule 3) - Out-of-Control Alert
(Nelson Rule 4)
Custom Alerts
These alerts can be configured based on defined ITSM measures.
Example Business Rule
Our staff works with your leadership to develop alerts based on your needs.
Pivot Tables
Easy to Reach
BrainJack™ enables you to design and publish a pivot table for users to analyze your ITSM intelligence. Pivot tables, when placed on a dashboard, can communicate with other BI Components to eliminate opening multiple windows to view results.
Easy to Read
Pivot tables assemble large amounts of information where groupings can be expanded or contracted to show more or less data to viewers across configurable, related subject areas (dimensions). Pivot tables promote enhanced data analysis and business insights within your information.
Easy to Realize Goals
BrainJack™ ITSM Pivot Tables identify activities and produce actionable intelligence that support the attainment of your business objectives (individual, team, company, etc.).
Try BrainJack™ ITSM Today!
We are focused on making your data meaningful in support of the business decision-making process. Why not try now?